# Frequently Asked Questions

## Baby Gear Rental Marketplace

Find answers to common questions about our marketplace.

### How does the Babonbo rental service work?

Enter your travel destination and rental dates to see available baby gear from local providers. Send a rental request to trusted providers, mostly parents or local shops. Once they accept, they prepare and personally deliver items to your hotel, airport, Airbnb, or chosen address. After your rental period ends, the provider collects the gear. Travel light and stress-free.

### When am I charged?

You are charged once the provider accepts your order. When you place an order, Babonbo places a hold on your credit card to check availability, but payment completes only when the provider confirms. If modifications are requested after acceptance, additional charges or refunds apply once confirmed. This clear process ensures everything is arranged before arrival.

### Is baby gear from Babonbo cleaned and sanitized?

Yes, each item is carefully inspected, cleaned, and sanitized by local providers before every rental to ensure your child's safety and comfort. If you receive baby gear that doesn't meet cleanliness standards, contact customer support within 24 hours of receiving the item. The provider will replace it with a similar product.

### Can I cancel my Babonbo rental order?

Yes, you can cancel your order. For pending orders, contact customer service (info@babonbo.com) or the provider. If cancelled, the card hold will be released within 7 days. For accepted orders, cancel directly from your order page. If you cancel up to 3 days before the first rental day, the rental amount is refunded (Babonbo service fee and insurance fee are non-refundable). Cancellations within the last 3 days or no-shows are charged in full.

### Baby Equipments

- [Stroller Rental](https://www.babonbo.com/en/category/strollers-wagons)
- [Car Seat Rental](https://www.babonbo.com/en/category/car-seats)
- [Travel Cot & Crib Rental](https://www.babonbo.com/en/category/cribs-cots)

### Countries

- [Stroller rental United Kingdom](https://www.babonbo.com/en/places/united-kingdom/strollers-wagons)
- [Car seat rental United Kingdom](https://www.babonbo.com/en/places/united-kingdom/car-seats)
- [Stroller rental Italy](https://www.babonbo.com/en/places/italy/strollers-wagons)
- [Car seat rental Italy](https://www.babonbo.com/en/places/italy/car-seats)
- [Stroller rental Spain](https://www.babonbo.com/en/places/spain/strollers-wagons)
- [Car seat rental Spain](https://www.babonbo.com/en/places/spain/car-seats)
- [Stroller rental France](https://www.babonbo.com/en/places/france/strollers-wagons)
- [Car seat rental France](https://www.babonbo.com/en/places/france/car-seats)
- [Stroller rental Germany](https://www.babonbo.com/en/places/germany/strollers-wagons)
- [Car seat rental Germany](https://www.babonbo.com/en/places/germany/car-seats)

### Cities

- [Stroller rental London](https://www.babonbo.com/en/places/united-kingdom/london/strollers-wagons)
- [Car seat rental London](https://www.babonbo.com/en/places/united-kingdom/london/car-seats)
- [Stroller rental Paris](https://www.babonbo.com/en/places/france/ile-de-france/paris/strollers-wagons)
- [Car seat rental Paris](https://www.babonbo.com/en/places/france/ile-de-france/paris/car-seats)
- [Stroller rental Rome](https://www.babonbo.com/en/places/italy/lazio/rome/strollers-wagons)
- [Car seat rental Rome](https://www.babonbo.com/en/places/italy/lazio/rome/car-seats)
- [Stroller rental Florence](https://www.babonbo.com/en/places/italy/tuscany/florence/strollers-wagons)
- [Car seat rental Florence](https://www.babonbo.com/en/places/italy/tuscany/florence/car-seats)
- [Stroller rental New York City](https://www.babonbo.com/en/places/united-states/new-york/new-york-city/strollers-wagons)
- [Car seat rental New York City](https://www.babonbo.com/en/places/united-states/new-york/new-york-city/car-seats)
- [Stroller rental Barcelona](https://www.babonbo.com/en/places/spain/catalonia/barcelona/strollers-wagons)
- [Car seat rental Barcelona](https://www.babonbo.com/en/places/spain/catalonia/barcelona/car-seats)
- [Stroller rental Copenhagen](https://www.babonbo.com/en/places/denmark/hovedstaden/copenhagen/strollers-wagons)
- [Car seat rental Copenhagen](https://www.babonbo.com/en/places/denmark/hovedstaden/copenhagen/car-seats)
- [Stroller rental Milan](https://www.babonbo.com/en/places/italy/lombardy/milan/strollers-wagons)
- [Car seat rental Milan](https://www.babonbo.com/en/places/italy/lombardy/milan/car-seats)
- [Stroller rental Lisbon](https://www.babonbo.com/en/places/portugal/lisbon-district/lisbon/strollers-wagons)
- [Car seat rental Lisbon](https://www.babonbo.com/en/places/portugal/lisbon-district/lisbon/car-seats)